Question 1

Do you offer in-person visits?

Accepted Answer

Yes. Carebridge Medical offers both in-person and virtual visits.In-person appointments are available at our Sylvania office:4900 N McCord Rd, Suite A-1B, Sylvania, OH 43560.We are now accepting new patients. Virtual primary care and weight-management visits are available to eligible patients in Ohio. Virtual weight-management visits are also available in Michigan and California. Services and eligibility vary by state.

Question 2

How can I schedule, enroll, or get updates?

Accepted Answer

Getting started is simple. Click “Book an Office Visit” to schedule an in-person appointment at our Sylvania office.For Direct Primary Care or Weight Loss services, you can also use the “Join DPC” or “Start Weight Loss” buttons.Once you become a patient, you’ll have access to secure messaging for questions, follow-up communication, and ongoing care coordination.For general questions, contact us at support@mycarebridgemed.com.

Question 3

How do virtual visits work?

Accepted Answer

Virtual visits allow you to meet with your physician securely from the convenience of your home using our HIPAA-compliant telehealth platform.During your visit, we can discuss your health concerns, review medications and test results, provide follow-up care, and coordinate prescriptions or laboratory testing when medically appropriate.Some conditions may require an in-person examination, and we’ll let you know when an office visit is recommended.

Question 4

How is Carebridge Medical different from a typical primary care practice?

Accepted Answer

Carebridge Medical is a physician-led practice focused on personalized, relationship-based care rather than rushed, transactional visits.Patients receive care directly from a board-certified Internal Medicine physician, with an emphasis on continuity, prevention, metabolic health, and long-term health goals.We offer both in-person care at our Sylvania office and convenient virtual visits, giving patients flexibility while maintaining an ongoing physician-patient relationship.

Question 5

Will I see the same physician each visit?

Accepted Answer

Yes. Patients receive care directly from Mohsen Halaby, allowing for greater continuity, personalized treatment plans, and long-term physician-patient relationships.

Question 6

Do you treat chronic medical conditions?

Accepted Answer

Yes. We commonly help patients manage conditions such as:
high blood pressure
diabetes and prediabetes
high cholesterol
obesity and metabolic syndrome
thyroid disorders
preventive health concerns

Question 7

Can you order labs, imaging, or referrals?

Accepted Answer

Yes. When medically appropriate, laboratory testing, imaging studies, and specialist referrals may be recommended as part of your care plan.

Question 8

Are medications included in membership pricing?

Accepted Answer

No. Membership fees cover physician services and care coordination. Medication costs, pharmacy charges, imaging, and outside laboratory fees are separate.

Question 9

What happens after I sign up?

Accepted Answer

After enrollment, patients receive onboarding instructions, intake forms, and scheduling information for their first visit.

Question 10

How are visits conducted?

Accepted Answer

We offer both in-person and telehealth visits, depending on your location and medical needs.Ohio patients may schedule in-person visits at our Sylvania office or secure telehealth appointments.Michigan and California patients are currently seen through secure, HIPAA-compliant telehealth visits.If you're unsure which type of appointment is right for you, please contact us—we're happy to help.

Question 11

What is hybrid care?

Accepted Answer

Hybrid care combines the convenience of secure virtual visits with in-person appointments when medically appropriate. At Carebridge Medical, Ohio patients can receive primary care and weight-management services either virtually or at our Sylvania office, depending on their needs. Patients in Michigan and California are currently seen virtually for weight-management services only. This approach provides greater flexibility, continuity, and personalized care.Not sure which visit you need? We’ll help you select the appropriate option when you schedule.

Question 12

Do you provide preventive health evaluations?

Accepted Answer

Yes. Preventive care focuses on reducing future health risks through screenings, lifestyle counseling, lab evaluation, and early identification of chronic disease risk factors.

Question 13

What makes carebridge medical different?

Accepted Answer

carebridge medical focuses on personalized physician-led care with longer visits, continuity, transparent pricing, and a strong emphasis on preventive and metabolic health.

Question 14

Are your services personalized?

Accepted Answer

Yes. Treatment plans are individualized based on medical history, lifestyle, metabolic health, goals, and laboratory findings.

Question 15

Do you offer same-day or one-time virtual visits?

Accepted Answer

Yes. Carebridge offers same-day or scheduled virtual visits for adults needing personalized medical care without a membership.
These visits are ideal for:
New health concerns
Medication reviews
Chronic condition management
Second opinions
Extended consultations
Visits are physician-led, self-pay, and designed to provide thoughtful, unrushed care.

Question 16

Do you accept insurance?

Accepted Answer

Yes. Carebridge Medical accepts select insurance plans for eligible services in Ohio. We are continuing to expand our insurance network as additional contracts become active.Currently accepted:• Medicare• Anthem Blue Cross Blue Shield• Aetna• Cigna• UnitedHealthcareComing Soon:• Medical Mutual• Humana Medicare AdvantageWe also welcome self-pay patients and offer transparent, upfront pricing. Insurance coverage and benefits vary by plan, so please contact us if you have questions about your coverage.Telehealth services for patients in Michigan and California are currently self-pay.

Question 17

Can I use my HSA or FSA?

Accepted Answer

Many patients may be able to use HSA or FSA funds for eligible medical services. We recommend checking with your plan administrator for specific coverage details.

Question 18

What is Carebridge Medical?

Accepted Answer

Carebridge Medical is a physician-led practice founded by Dr. Mohsen Halaby, a board-certified internal medicine physician. We provide personalized primary care, medical weight management, and metabolic health services for adults. Our goal is to deliver compassionate, evidence-based care through longer visits, preventive medicine, and a combination of in-person and secure telehealth appointments.

Question 19

Which states do you serve?

Accepted Answer

We currently provide care for adult patients in:
Ohio 
Michigan
California
Service availability may vary by state and by type of care offered. Virtual care options are available for eligible patients.

Question 20

Do you accept Medicare?

Accepted Answer

Yes. Carebridge Medical accepts Medicare for in-person visits at our Sylvania, Ohio office.We are committed to providing personalized, comprehensive primary care for Medicare beneficiaries, with longer visits and a focus on preventive care, chronic disease management, and metabolic health.If you're unsure about your Medicare coverage or eligibility, please contact our office and we'll be happy to assist you.

Question 21

What membership plans does Carebridge offer?

Accepted Answer

We currently offer the following services for eligible adult patients:
Virtual Direct Primary Care (DPC) Membership — Ohio Only — $139/month
Ongoing primary care
Preventive care and wellness visits
Chronic disease management
Virtual follow-up visits
Secure messaging
Care coordination and physician guidance
Medical Weight Management Program — Ohio, Michigan, and California — starting at $199/month
Physician-guided weight loss care
Metabolic health evaluation
Personalized treatment plans
Regular virtual follow-ups
Lab review and monitoring
Nutrition and lifestyle guidance
Medication management when appropriate
Medication costs are separate and not included.
Comprehensive Virtual Consultation — Ohio, Michigan, and California — $199/visit

A one-time 45–60 minute extended visit that may include:
Comprehensive medical evaluation
Preventive health review
Medication review
Second opinions
Personalized care recommendations
Follow-up guidance
All services are self-pay with transparent, upfront pricing. In-person care will also be available soon through our Ohio hybrid care model.

Question 22

Do I still need health insurance?

Accepted Answer

Yes—for hospitalizations, specialists, labs/imaging, or meds not covered here. Carebridge complements insurance.

Question 23

Are labs, prescriptions, or specialist referrals included?

Accepted Answer

Some services are included, while others are handled separately to keep pricing transparent.
Labs:
The weight management program may include initial and follow-up lab testing when clinically appropriate
DPC membership includes basic annual screening labs once per year
Additional lab testing may be arranged as needed and billed separately
Care Coordination:
We coordinate additional care and specialist referrals when appropriate
External services are handled separately
We focus on transparent pricing with no hidden fees.

Question 24

How do I sign up and what payment options are there?

Accepted Answer

Via secure portal; monthly auto-pay; cancel anytime.

Question 25

Can I use this for chronic conditions like diabetes or hypertension?

Accepted Answer

Yes. Direct Primary Care is well-suited for managing chronic conditions such as diabetes, hypertension, high cholesterol, thyroid disorders, asthma, and other ongoing health concerns.
Carebridge Medical focuses on personalized, relationship-based care with longer visits, ongoing follow-up, preventive care, medication management, and direct physician access to help patients better manage their health over time.
Depending on your needs, care may include virtual follow-ups, lab monitoring, lifestyle and metabolic health guidance, and coordination with specialists when appropriate.

Question 26

How do I cancel or change my membership?

Accepted Answer

Cancel anytime via your portal; no long-term contracts. Prorated refunds if applicable.

Question 27

What if I need controlled substances or referrals?

Accepted Answer

We handle non-controlled prescriptions; for controlled meds or specialists, we coordinate and send referrals.

Question 28

How secure is my data?

Accepted Answer

Highlight HIPAA compliance + Elation EMR security.

Question 29

Is there a contract or cancellation policy?

Accepted Answer

No long-term contract is required. Carebridge Medical memberships are month-to-month, and patients may cancel at any time.
We believe healthcare should be flexible, transparent, and centered around the patient — without long-term commitments or hidden fees.
Membership fees are non-refundable once billed for the current membership period, and cancellation requests apply to future billing cycles. Patients may rejoin in the future based on availability.

Question 30

Do you prescribe controlled substances (e.g., opioids, benzodiazepines)?

Accepted Answer

Carebridge Medical does not routinely prescribe opioids, benzodiazepines, or other controlled medications for chronic use.Our focus is on safe, evidence-based primary care and long-term health management. When specialized treatment or controlled medications are needed, we may recommend evaluation by an appropriate specialist.

Question 31

Are you affiliated with other Carebridge companies?

Accepted Answer

No. Carebridge Medical is an independent physician-owned practice founded by Dr. Mohsen Halaby and is not affiliated with other companies or organizations using the name “Carebridge.”

Question 32

Can I see a doctor online in Ohio?

Accepted Answer

Yes. carebridge medical provides physician-led virtual care for eligible adult patients throughout Ohio, including personalized primary care, chronic disease management, preventive care, and medical weight management services.
We are also expanding to offer in-person care in Sylvania, Ohio, allowing patients to combine the convenience of virtual care with local physician visits when appropriate.

Question 33

How does Carebridge ensure patient-centered care in a virtual setting?

Accepted Answer

We focus on personalized, physician-led care — not rushed visits or fragmented communication.
At Carebridge, you get:
• Direct access to your physician

• Unhurried virtual visits focused on your concerns

• Personalized treatment plans tailored to your goals

• Easy follow-up through secure messaging
Our goal is to make care simple, accessible, and built around you — all from the comfort of your home.
You’re not just another visit — you’re a patient with a long-term care relationship.

Question 34

Why choose DPC at Carebridge Medical?

Accepted Answer

Longer, unrushed visits with the same board-certified physician
Same or next-day access
No insurance billing hassles or surprise fees for physician services
Strong focus on metabolic health and root-cause care
True continuity and personalized attention

Question 35

How does DPC work with my health insurance?

Accepted Answer

DPC is not insurance — it complements your existing plan. Keep your regular insurance for hospitals, specialists, imaging, advanced labs, and most prescriptions.

Question 36

What is your Sylvania office address?

Accepted Answer

Our Sylvania office is located at:4900 N McCord Rd, Suite A-1BSylvania, OH 43560In-person appointments are now being scheduled for September 2026. Virtual visits are also available.

Question 37

Do you accept new patients?

Accepted Answer

Yes. We are currently welcoming new adult patients. You can schedule online or contact our office for assistance.

Question 38

What ages do you see?

Accepted Answer

Carebridge Medical provides care for adults 18 years and older.

Question 39

Can you be my primary care physician?

Accepted Answer

Yes. We provide comprehensive adult primary care, including preventive care, chronic disease management, annual wellness visits, and coordination with specialists when needed.

Question 40

Do I need to live near Sylvania?

Accepted Answer

Not necessarily. Ohio patients may choose in-person or telehealth visits when appropriate. Patients in Michigan and California are currently seen through secure telehealth visits.

FAQ.

Frequently asked questions